Margaret River LandscapersPrivacy Policy
Margaret River Landscapers This policy explains how collects, uses, stores and discloses your personal information when you call us or submit a quote request on this site, and how you can access, correct or complain about it. Last updated October 2026.
Who we are
Margaret River Landscapers is a trading name of Flynn Winstanley Pty Ltd (ABN 76 702 189 544). We connect homeowners from Augusta through to Busselton with one independent local landscaping business and do not carry out any landscaping work ourselves.
What we collect
When you submit the quote form on this site, we collect your name, phone number, locality and the job details you provide. When you call us, we also collect your caller number and the time and duration of the call. Calls may be recorded, and if you leave a voicemail we record it and generate an automatic transcript.
Why we collect and use it
We use this information to pass your enquiry on to one independent local landscaping business so they can contact you and quote your job; to keep a record of leads so we can bill that business, since we are paid either per lead or a weekly fee; and for quality and dispute resolution if a question comes up about a call or a lead.
Who we disclose it to
We disclose your information only to the one independent local landscaping business handling your enquiry, and to the service providers that run this website and phone system for us: Cloudflare, which hosts this website and our lead database (the database is located in the Oceania region, though Cloudflare operates data centres globally); and Twilio, which provides our phone numbers and call forwarding, and stores our call recordings, voicemail recordings and transcripts. Twilio is a United States company, so recordings, voicemails and transcripts may be stored in the United States. By using this site or calling us, you consent to this disclosure of your information overseas; some overseas recipients may not be bound by Australian privacy law, and you may not always be able to seek redress under the Privacy Act for how they handle your information there. We do not sell your information, use it for marketing, or pass it to anyone else.
Call recording
Every call to our number plays a recorded notice before it connects. Staying on the line after that notice means you consent to the call being recorded. The independent business we connect you to also hears a notice before the call reaches them.
How long we keep your information
We delete call recordings, voicemail recordings and transcripts after 12 months. We keep lead records, such as your name, phone number and job details, for up to 2 years so we can maintain billing records with the business that handled your enquiry, then we delete them.
Security, access and correction
We take reasonable steps to keep your information secure and to limit access to the people and services described above. You can ask us what information we hold about you, ask us to correct it, or raise a concern, using the contact details below. We aim to respond within 30 days.
Complaints
If you're not satisfied with how we've handled your personal information, contact us first using the details below so we can try to resolve it. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Contact us
Email contact@margaretriverlandscapers.com.au or call 08 5550 0106.